Senior IT Service Delivery Manager, APAC

Why work for us?

A career at Janus Henderson is more than a job, it’s about investing in a brighter future together.

Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world-class service. We will do this by protecting and growing our core business, amplifying our strengths and diversifying where we have the right.

Our Values are key to driving our success, and are at the heart of everything we do:

Clients Come First - Always | Execution Supersedes Intention | Together We Win | Diversity Improves Results | Truth Builds Trust

If our mission, values, and purpose align with your own, we would love to hear from you!

Your opportunity

As a Senior IT Service Delivery Manager, you will bring strategic vision and

operational excellence to our IT service delivery function, ensuring that our team not

only meets but exceeds the evolving needs of our business and clients. Your

leadership will be instrumental in fostering a culture of excellence, innovation, and

collaboration. Through your strategic oversight, you will ensure our technology

initiatives are closely aligned with our business goals, delivering value and driving

continuous improvement in our service delivery model.

You will:

• Strategic Leadership and Operations: Oversee the global IT support

framework, ensuring strategic alignment across time zones for unparalleled

business support. Drive operational excellence through effective day-to-day

management of our service delivery team, including specialists and

engineers, to maintain and exceed service standards. Strategic liaison

between Risk, Audit and Compliance. Regulatory liaison including Monetary

Authority of Singapore IAC Senior Manager.

• Service Excellence and Team Development: Elevate service quality by

mentoring the team towards delivering white-glove support, embodying

professionalism and excellence. Cultivate a culture of continuous

improvement and professional growth within the team to enhance service

delivery. Client Operational Due Diligence technology responsibilities.

• Strategic Partnerships and Communication: Establish and maintain

strategic partnerships with APAC leadership, ensuring technology initiatives

are in harmony with global and regional business objectives. Provide pivotal

updates on information security and technology representation to the regional

Boards within APAC, highlighting strategic implications.

• Incident Management and Service Integration: Lead the Major Incident

Management process, ensuring rapid resolution of critical incidents to

minimize impact on business operations. Drive the integration of new

technologies and services into the existing portfolio, ensuring smooth

adoption and operational continuity.

• Performance Management and Reporting: Monitor and analyze

departmental performance against KPIs to ensure targets are met and service

quality is maintained at the highest levels. Produce and distribute

comprehensive service reports, offering insights and actionable intelligence to

stakeholders.

• Project Leadership and VIP Support: Represent the APAC region in global

technology initiatives, providing regional insights to align with global

strategies. Ensure the delivery of exceptional IT support to executive leaders,

prioritizing their needs to support business continuity and success.

• Innovation and Continuous Improvement: Champion the adoption of new

technologies and processes to enhance service delivery. Oversee the annual

technology refresh program, ensuring our infrastructure and tools remain

cutting-edge and support our strategic objectives.

What to expect when you join our firm

• Hybrid working and reasonable accommodations
• Paid volunteer time to step away from your desk and into the community
• Support to grow through professional development courses, tuition/qualification reimbursement and more
• Maternal/paternal leave benefits
• Complimentary subscription to Headspace – the mindfulness app
• Corporate membership to ClassPass and other health and well-being benefits
• All employee events including networking opportunities and social activities

Must have skills

• IT Technical Leadership: Minimum 5 years of experience in IT technical

management, with a demonstrated track record of successfully overseeing

complex IT operations and leading technology strategy implementation.

• Strategic Leadership and Change Management: Proven leadership abilities

with a focus on strategic decision-making, driving organizational change, and

influencing positive outcomes at all levels within the technology domain.

• Team Development and Management: Strong experience in building,

managing, and mentoring high-performing IT teams, with an emphasis on

professional development and fostering a culture of excellence.

• Communication and Stakeholder Engagement: Exceptional communication

skills, both oral and written, with a proven ability to engage effectively with

senior stakeholders, executive teams, and across functional boundaries to

drive IT initiatives and align technology strategies with business goals.

• Customer Service and Relationship Management: Advanced skills in

delivering high-quality customer service and building strong relationships

across the organization and with external partners, ensuring customer

satisfaction and loyalty.

• Technical Expertise: Deep technical proficiency in Microsoft technologies,

infrastructure management (including networking and server management),

and familiarity with Apple iOS products. A solid understanding of the current

IT landscape and the ability to leverage technology to meet business needs is

essential.

• Project Management: Comprehensive project management skills, capable of

leading and executing projects efficiently, within scope, time, and budget,

while navigating the complexities of a global operational environment.

Supervisory responsibilities

• Yes

Potential for growth

• Mentoring
• Leadership development programs
• Regular training
• Career development services
• Continuing education courses

At Janus Henderson Investors we’re committed to an inclusive and supportive environment. We believe diversity improves results and we welcome applications from candidates from all backgrounds. Don’t worry if you don’t think you tick every box, we still want to hear from you! We understand everyone has different commitments and while we can’t accommodate every flexible working request we’re happy to be asked about work flexibility and our hybrid working environment. If you need any reasonable accommodations during our recruitment process, please get in touch and let us know at recruiter@janushenderson.com