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Client Technology Engineer

City:  London
Division:  Infrastructure & Architecture

 

Why work for us?

 

A career at Janus Henderson is more than a job, it’s about investing in a brighter future together. 

Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world-class service. We will do this by protecting and growing our core business, amplifying our strengths and diversifying where we have the right.

 

Our Values are key to driving our success, and are at the heart of everything we do:

 

Clients Come First - Always | Execution Supersedes Intention | Together We Win | Diversity Improves Results | Truth Builds Trust

 

If our mission, values, and purpose align with your own, we would love to hear from you!

 

Your opportunity

  • Be part of a global engineering team, engaged in client-side 3rd line technical support, problem diagnosis and change implementation
  • Provide consultancy to Technology teams and the business (EUC)
  • Contribute to the success of Projects and other transformational change programs
  • Deliver appropriate change into the Production environment, in adherence to Information Security policies and Change Management best practices
  • Be responsible for maintaining desktop management platforms
  • Provide guidance and training to regional 1st and 2nd line Service Desk support teams
  • Identify areas for improvement and propose solutions, constantly seeking to enhance processes and the general environment
  • Occasionally required to work out of hours, including bank holidays and weekends
  • Carry out other duties as assigned

 

What to expect when you join our firm

 

  • Hybrid working and reasonable accommodations
  • Generous Holiday policies
  • Paid volunteer time to step away from your desk and into the community
  • Support to grow through professional development courses, tuition/qualification reimbursement and more
  • Maternal/paternal leave benefits and family services
  • Complimentary subscription to Headspace – the mindfulness app
  • Corporate membership to ClassPass and other health and well-being benefits
  • Unique employee events and programs including a 14er challenge
  • Complimentary beverages, snacks and all employee Happy Hours

 

Must have skills

 

  • Experience working in a global enterprise environment, inc. device hardening.
  • Multi-forest Active Directory environments and Entra ID Connect
  • Intune modern device management: AutoPilot, Co-Management, Enrollment and Configuration profiles.
  • Entra ID Conditional Access troubleshooting
  • Microsoft Endpoint Configuration Manager – Administration, OSD, software deployment, update management, configuration baselines, client settings and related troubleshooting.
  • Group Policy Management: Advanced in policy design, manipulation and troubleshooting
  • Automation: PowerShell (min. level: Intermediate)
  • Extensive experience managing Windows clients, modern browsers, Microsoft 365 Apps, OneDrive, Enterprise State Roaming (ESR), AppLocker
  • Familiar with Certificates: Request, issuance, installation & troubleshooting
  • General network troubleshooting, inc. VPN and Enterprise Firewall issues
  • Copilot 365 adoption and management

 

Nice to have skills

 

  • Intune management of macOS and iOS devices, inc. application deployment
  • Automation: PowerShell (level: Advanced), SCORCH runbook design
  • PowerBI report design
  • Familiar with MS Graph
  • Citrix XenApp seamless app delivery – Advanced troubleshooting
  • Virtualization technologies: Windows 365, AVD, VMWare vSphere
  • Client Monitoring platform experience, inc. data analysis
  • Flexera Admin Studio – Repackaging applications for Windows Installer
  • Advanced in Microsoft Windows Installer authoring
  • Familiarity with ServiceNow and Agile working practices (Sprint)

 

Supervisory responsibilities

 

  • No

 

Potential for growth

 

  • Mentoring
  • Leadership development programs
  • Regular training
  • Career development services
  • Continuing education courses

 

You will be expected to understand the regulatory obligations of the firm, and abide by the regulated entity requirements and JHI policies applicable for your role.

 

At Janus Henderson Investors we’re committed to an inclusive and supportive environment. We believe diversity improves results and we welcome applications from candidates from all backgrounds. Don’t worry if you don’t think you tick every box, we still want to hear from you! We understand everyone has different commitments and while we can’t accommodate every flexible working request we’re happy to be asked about work flexibility and our hybrid working environment. If you need any reasonable accommodations during our recruitment process, please get in touch and let us know at recruiter@janushenderson.com.

 

Janus Henderson (including its subsidiaries) will not maintain existing or sponsor new industry registrations or licenses where not supported by an employee’s job functions (as determined by Janus Henderson at its sole discretion).

 

All applicants must be willing to comply with the provisions of Janus Henderson Investment Advisory Code of Ethics related to personal securities activities and other disclosure and certification requirements, including past political contributions and political activities. Applicants’ past political contributions or activity may impact applicants’ eligibility for this position. Janus Henderson is an equal opportunity /Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. All applications are subject to background checks.

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