Voice Engineer

Why work for us?

A career at Janus Henderson is more than a job, it’s about investing in a brighter future together. 

Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world-class service. We will do this by protecting and growing our core business, amplifying our strengths and diversifying where we have the right.

Our Values are key to driving our success, and are at the heart of everything we do:

Clients Come First - Always | Execution Supersedes Intention | Together We Win | Diversity Improves Results | Truth Builds Trust

If our mission, values, and purpose align with your own, we would love to hear from you!

Your opportunity

• Maintain a large telephony environment consisting of a blend of on-prem and hosted services
• Support end-users’ day-to-day telephony needs
• Assist with managing incoming voice issues and working to resolution
• Close audit findings as identified
• Perform disaster recovery testing
• Assist with team to implement service improvements and updates
• Provide excellent customer service and support to our clients and partner organizations
• Provide split shift coverage of office working hours between 7am-5pm
• Provide out of hours support via on-call rotation
• Carry out additional duties as assigned

What to expect when you join our firm

• Hybrid working and reasonable accommodations
• Generous Holiday policies
• Paid volunteer time to step away from your desk and into the community
• Support to grow through professional development courses, tuition/qualification reimbursement and more
• Maternal/paternal leave benefits and family services
• Complimentary subscription to Headspace – the mindfulness app
• Corporate membership to ClassPass and other health and well-being benefits
• Unique employee events and programs including a 14er challenge
• Complimentary beverages, snacks and all employee Happy Hours

Must have skills

• Strong experience with Cisco VoIP telephony technologies, including Cisco SBCs/CUBE
• Strong understanding of SIP and troubleshooting of carrier trunks
• Experience with the Cisco collaboration suite of products including CUCM, CUC, and Expressway
• Significant experience with the Microsoft Teams cloud-based telephony platform
• Maintain global voice recording solutions for regulatory compliance adherence
• Familiarity with cloud-based contact center solutions such as WebEx Contact Center
• Familiarity with Calabrio including the advance quality management and workforce management suites
• Excellent communication and interpersonal skills, with the ability to work collaboratively with other IT teams, vendors, and business stakeholders
• Experience working in a global, enterprise class, mission critical, 7x24X365
• CCNA certification or equivalent experience

Nice to have skills

• Knowledge of automation and scripting (PowerShell, Python, Ansible, etc.)
• Experience with supporting IPC dealer boards and trader turrets.
• Excellent written and verbal communication and strong interpersonal skills
• Ability to interact with all levels of management and staff as well as outside vendors, contractors, service providers and consultants
• Ability to maintain a professional manner and remain calm under pressure
• Ability to use own initiative and willingness to seek and achieve improvements to processes and technology

Supervisory responsibilities

• No

Potential for growth

• Mentoring
• Leadership development programs
• Regular training
• Career development services
• Continuing education courses

Compensation information 

The base salary range for this position is $95,000-$105,000. This range is estimated for this role. Actual pay may be different. This position will be open through December 15, 2025.

Colorado law requires an estimated closing date for job postings. Please don't be discouraged from applying if you see this date has passed.

At Janus Henderson Investors we’re committed to an inclusive and supportive environment. We believe diversity improves results and we welcome applications from candidates from all backgrounds. Don’t worry if you don’t think you tick every box, we still want to hear from you! We understand everyone has different commitments and while we can’t accommodate every flexible working request, we’re happy to be asked about work flexibility and our hybrid working environment. If you need any reasonable accommodations during our recruitment process, please get in touch and let us know at recruiter@janushenderson.com.

Annual Bonus Opportunity:  Position is eligible to receive an annual discretionary bonus award from the profit pool.  The profit pool is funded based on Company profits.  Individual bonuses are determined based on Company, department, team and individual performance. 

Benefits:  Janus Henderson is committed to offering a comprehensive total rewards package to eligible employees that includes; competitive compensation, pension/retirement plans, and various health, wellbeing and lifestyle benefits.   To learn more about our offerings please visit the Why Join Us section on the career page here.

Janus Henderson Investors is an equal opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Janus Henderson (including its subsidiaries) will not maintain existing or sponsor new industry registrations or licenses where not supported by an employee’s job functions (as determined by Janus Henderson at its sole discretion).

You should be willing to adhere to the provisions of our Investment Advisory Code of Ethics related to personal securities activities and other disclosure and certification requirements, including past political contributions and political activities. Applicants’ past political contributions or activity may impact applicants’ eligibility for this position.

You will be expected to understand the regulatory obligations of the firm, and abide by the regulated entity requirements and JHI policies applicable for your role.