Senior Associate Director, Client Relations

Why work for us?

A career at Janus Henderson is more than a job, it’s about investing in a brighter future together. 

Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world-class service. We will do this by protecting and growing our core business, amplifying our strengths and diversifying where we have the right.

Our Values are key to driving our success, and are at the heart of everything we do:

Clients Come First - Always | Execution Supersedes Intention | Together We Win | Diversity Improves Results | Truth Builds Trust

If our mission, values, and purpose align with your own, we would love to hear from you!

Your opportunity 

•    Be the lead Relationship manager on strategic institutional clients responsible for maintenance and growth of existing relationships as the key subject matter expert on our clients

•    Be responsible for resolving non-investment related client queries or ensuring appropriate delegation with urgency and accuracy

•    Lead and manage mandate onboardings, changes and terminations as detailed in the client account management procedures

•    Proactively manage client and consultant relationships, maintaining regular contact to meet their requirements, notifying them of product changes and responding to queries relating to third party administrators, transfer agents, custodians, and internal departments

•    Conduct quality check review and compliance of RFP, RFI, ODDs etc. as required

•    Ensure that monthly and quarterly reporting obligations are completed for respective channels

•    Ensure timely compliance of all client materials in line with the compliance procedures

•    Work with the institutional marketing team to implement marketing initiatives

•    Understand and articulate our clients’ mandates to our internal stakeholders

•    Use technical knowledge and experience to ensure the administration of the clients’ investments run efficiently - e.g., transitions, accounting queries, settlement queries, custody, cash movements and tax matters

•    Communicate our services, products, and SLAs with clients and third parties

•    Lead client meetings and reviews meetings with client and senior colleagues

•    Lead on all aspects of client activity and be able to offer solutions to complex queries and proactively identify solutions to clients

•    Maintain the client database and ensure all client information is up to date inclusive of activities, contacts, opportunities and business at risk.

•    Ensure all regulatory Financial Crime requirements are updated annually

•    Ensure all regulatory requirements are understood and procedures are followed

•    Collaborate as a part of a high performing Institutional Team to help others where possible and put clients first always

•    Engage in & lead projects that help us continue to stay relevant and best in class

•    Carry out other duties as assigned

What to expect when you join our firm

• Hybrid working and reasonable accommodations
• Generous Holiday policies
• Paid volunteer time to step away from your desk and into the community
• Support to grow through professional development courses, tuition/qualification reimbursement and more
• Maternal/paternal leave benefits and family services
• Complimentary subscription to Headspace – the mindfulness app
• Corporate membership to ClassPass and other health and well-being benefits
• Unique employee events and programs including a 14er challenge
• Complimentary beverages, snacks and all employee Happy Hours

Must have skills

•    Prioritization and time management skills

•    Experience leading compelling internal and external meetings   

•    Excellent interpersonal skills with the Ability to form strong and collaborative working relationships with clients and internal stakeholders

Nice to have skills

• Good awareness of the markets, institutional investors, and issues facing our clients in various channels.

•    Strong operational & investment acumen and attention to detail.

Supervisory responsibilities

• No

Potential for growth

• Mentoring
• Leadership development programs
• Regular training
• Career development services
• Continuing education courses

You will be expected to understand the regulatory obligations of the firm, and abide by the regulated entity requirements and JHI policies applicable for your role.

At Janus Henderson Investors we’re committed to an inclusive and supportive environment. We believe diversity improves results and we welcome applications from all backgrounds. Don’t worry if you don’t think you tick every box, we still want to hear from you! We understand everyone has different commitments and while we can’t accommodate every flexible working request we’re happy to be asked about work flexibility and our hybrid working environment. If you need any reasonable accommodations during our recruitment process, please get in touch and let us know at recruiter@janushenderson.com.

Compensation information

Annual Bonus Opportunity:  Position is eligible to receive an annual discretionary bonus award from the profit pool.  The profit pool is funded based on Company profits.  Individual bonuses are determined based on Company, department, team and individual performance. 

Benefits:  Janus Henderson is committed to offering a comprehensive total rewards package to eligible employees that includes; competitive compensation, pension/retirement plans, and various health, wellbeing and lifestyle benefits.   To learn more about our offerings please visit the Why Join Us section on the career page here.

Janus Henderson Investors is an equal opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Janus Henderson (including its subsidiaries) will not maintain existing or sponsor new industry registrations or licenses where not supported by an employee’s job functions (as determined by Janus Henderson at its sole discretion).

You should be willing to adhere to the provisions of our Investment Advisory Code of Ethics related to personal securities activities and other disclosure and certification requirements, including past political contributions and political activities. Applicants’ past political contributions or activity may impact applicants’ eligibility for this position.

You will be expected to understand the regulatory obligations of the firm, and abide by the regulated entity requirements and JHI policies applicable for your role.