Why work for us?

A career at Janus Henderson is more than a job, it’s about investing in a brighter future together. 

Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world-class service. We will do this by protecting and growing our core business, amplifying our strengths and diversifying where we have the right.

Our Values are key to driving our success, and are at the heart of everything we do:

Clients Come First - Always | Execution Supersedes Intention | Together We Win | Diversity Improves Results | Truth Builds Trust

If our mission, values, and purpose align with your own, we would love to hear from you!

Your opportunity 

• Support and grow Janus Henderson’s US Direct Business Channel through both inbound and proactive outbound advice-related shareholder servicing and account development efforts
• Deliver industry-leading and differentiated consultative service to shareholders by means of tailored advice solutions factoring in their individual objectives, time horizons, tax exposure, risk tolerance and other relevant factors
• Answer account questions, process purchase, redemptions, exchanges, and other account transactions over the phone  
• Assist investors with navigating and troubleshooting online issues relating to the Janus Henderson website and mobile application
• Identify and seek marketing campaign opportunities in furtherance of advice-related asset retention and JHI wallet-share expansion efforts
• Resolve problems and correct complex errors identified by the investor or representative
• Meet & exceed productivity and quality metrics of call scoring.  Deliver against individual and team KPIs 
• Carry out other duties as assigned

What to expect when you join our firm

• Hybrid working and reasonable accommodations
• Generous Holiday policies
• Paid volunteer time to step away from your desk and into the community
• Support to grow through professional development courses, tuition/qualification reimbursement and more
• Maternal/paternal leave benefits and family services
• Complimentary subscription to Headspace – the mindfulness app
• Corporate membership to ClassPass and other health and well-being benefits
• Unique employee events and programs including a 14er challenge
• Complimentary beverages, snacks and all employee Happy Hours

Must have skills

• FINRA SIE, Series 6 (or 7,) 63 and 65 (or 66) licensed (must be obtained within 3 months of hire or promotion to position)
• Good interpersonal skills and a dedication to providing world class customer service
• Ability to adapt to investor communication style while servicing our diverse client base
• Strong willingness to learn, ask questions and participate in a high-paced team setting
• Must have a high degree of self-motivation and ability to be self-sufficient in using available resources
• Attention to detail and ability to exercise discretion and judgement in helping investors by applying our processes, policies, and procedures
• Ability to carefully follow and deliver against all Compliance and Legal mentorship regarding JHI’s role, responsibilities and confidentiality relating to the dispensing of shareholder advice and overall investor stewardship
• Deep proficiency in financial services matters, retirement vehicles, product set and JHI asset allocation solutions within 6 months of hire or assumption of role if existing JHI employee (FTE or contract conversion) 
• Ability to work 40-hour work week, Monday through Friday 7 am – 4pm with occasional mandatory overtime

Nice to have skills

• College degree or equivalent work experience
• Outbound call center or external financial product selling experience

Supervisory responsibilities

• No

Potential for growth

• Mentoring
• Leadership development programs
• Regular training
• Career development services
• Continuing education courses

Compensation information

The base salary range for this position is $75,000-$80,000. This range is estimated for this role. Actual pay may be different.  This role will remain open through the end of August 2025.

Colorado law requires an estimated closing date for job postings. Please don't be discouraged from applying if you see this date has passed.

You will be expected to understand the regulatory obligations of the firm, and abide by the regulated entity requirements and JHI policies applicable for your role.

Annual Bonus Opportunity:  Position is eligible to receive an annual discretionary bonus award from the profit pool.  The profit pool is funded based on Company profits.  Individual bonuses are determined based on Company, department, team and individual performance. 

Benefits:  Janus Henderson is committed to offering a comprehensive total rewards package to eligible employees that includes; competitive compensation, pension/retirement plans, and various health, wellbeing and lifestyle benefits.   To learn more about our offerings please visit the Why Join Us section on the career page here.

Janus Henderson Investors is an equal opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Janus Henderson (including its subsidiaries) will not maintain existing or sponsor new industry registrations or licenses where not supported by an employee’s job functions (as determined by Janus Henderson at its sole discretion).

You should be willing to adhere to the provisions of our Investment Advisory Code of Ethics related to personal securities activities and other disclosure and certification requirements, including past political contributions and political activities. Applicants’ past political contributions or activity may impact applicants’ eligibility for this position.

You will be expected to understand the regulatory obligations of the firm, and abide by the regulated entity requirements and JHI policies applicable for your role.