Infrastructure Client Service (IT Service Desk) Intern

Why work for us?

A career at Janus Henderson is more than a job, it’s about investing in a brighter future together. 

Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world-class service. We will do this by protecting and growing our core business, amplifying our strengths and diversifying where we have the right.

Our Values are key to driving our success, and are at the heart of everything we do:

Clients Come First - Always | Execution Supersedes Intention | Together We Win | Diversity Improves Results | Truth Builds Trust

If our mission, values, and purpose align with your own, we would love to hear from you!

Your opportunity
 

This is a 10-week summer internship programme from June 2nd to August 8th 2025 focusing on first hand experience in the team and discovering what your future would be like with us through induction, on the job learning, skills trainings and networking.

• Be part of the Service Desk team and take support calls, review ticket queue for incoming work and raise tickets
• Work with colleagues to resolve customer issues and provide feedback to our internal requestors
• Review Service Desk ticket queues in ServiceNow, proactively work incidents and requests as they arise
• May be required to adhere to agreed upon schedule as part of the Service Desk team
• Carry out other duties as assigned

What to expect when you join our firm

• Hybrid working and reasonable accommodations
• Generous Holiday policies
• Paid volunteer time to step away from your desk and into the community
• Support to grow through professional development courses, tuition/qualification reimbursement and more
• All-inclusive approach to Diversity, Equity and Inclusion
• Maternal/paternal leave benefits and family services
• Complimentary subscription to Headspace – the mindfulness app
• Corporate membership to ClassPass and other health and well-being benefits
• Unique employee events and programs including a 14er challenge
• Complimentary beverages, snacks and all employee Happy Hours

Must have skills

• A college sophomore or junior pursuing a Bachelor's or higher degree in Computer Science or a relevant subject
• General knowledge of IT systems and applications
• Knowledge of Microsoft technologies and Windows platform
• Understanding of Microsoft office products including Outlook
• Ability to identify, isolate and resolve IT problems / requests with training / coaching and under guidance
• Ability to communicate over the phone to end users how to resolve issues they are facing
• Motivation to learn and investigate solutions of issues that arise
• Candidates must be enrolled as a full time student at the time of the internship

Nice to have skills

• Knowledge of Microsoft O365
• Knowledge of collaboration tools e.g. Zoom, Teams
• Basic level understanding PC / laptop hardware
• Basic understanding of Networks (LAN, WAN)
• ServiceNow basic level understanding

Potential for growth

• Mentoring
• Leadership development programs
• Regular training
• Career development services
• Continuing education courses

At Janus Henderson Investors we’re committed to an inclusive and supportive environment. We believe diversity improves results and we welcome applications from all backgrounds. Don’t worry if you don’t think you tick every box, we still want to hear from you! We understand everyone has different commitments and while we can’t accommodate every flexible working request we’re happy to be asked about work flexibility and our hybrid working environment. If you need any reasonable accommodations during our recruitment process, please get in touch and let us know at earlycareers@janushenderson.com

Compensation information

The base salary range for this position is $25.00. This range is estimated for this role. Actual pay may be different. Candidates are responsible for their own housing and travel expenses.  This role will remain open through April 8, 2025.

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Janus Henderson Investors is an equal opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Janus Henderson (including its subsidiaries) will not maintain existing or sponsor new industry registrations or licenses where not supported by an employee’s job functions (as determined by Janus Henderson at its sole discretion).

You should be willing to adhere to the provisions of our Investment Advisory Code of Ethics related to personal securities activities and other disclosure and certification requirements, including past political contributions and political activities. Applicants’ past political contributions or activity may impact applicants’ eligibility for this position.

You will be expected to understand the regulatory obligations of the firm, and abide by the regulated entity requirements and JHI policies applicable for your role.