Facilities Manager

• Manage, direct and monitor day to day management of workplace resources, teams and functions including all Office Services, Facilities and M&E
• Foster and promote a high standard service culture where stakeholder customer satisfaction is key and monitored for a continuous cycle of improvement
• Be responsible for operational day to day FM management ensuring that the office standards and client service levels are maintained and always improved where possible
• Provide overall direction and strategic planning of facilities and internal support services, departmental operations and staff
• Manage office buildouts / renovations in the US, including coordination and management of contractors, consultants and vendors
• Direct and oversee outside contractors and suppliers of all outsourced facilities services ensuring superior performance
• Monitor/track FM / CRE OE expenses, review and approve invoices, and analyze variances, reporting these quarterly to the Global Head of Real Estate
• Create and implement preventative maintenance schedules, direct building audits, maintain safe working environment and comply with local building codes, life safety, and OSHA/ADA regulations
• Support internal office moves, relocations and space planning efforts
• Establish and implement departmental guidelines and procedures
• Provide on-call emergency support on a 24x7 basis
• Be responsible for day to day running of service contracts and any other additional service provision as required
• Effectively manage the day to day relationship with the landlord and managing agent at 151 Detroit Street
• Act as the first point of contact for the Denver office in relation to Facilities Management and support
• Set up and implement standard and consistent FM processes that maintain global standards as instructed by the Global Head of Real Estate
• Oversee the management and service provision of the Facilities Helpdesk, Facilities Admin and Facilities Coordination tasks
• Set objectives and actively manage teams through coaching and mentoring throughout the business year
• Ensure all relevant company policies, procedures and work practices are adhered to
• Strive to always deliver best value and below market cost for services and project budgets
• Ensure facilities management practices support JHI’s business resilience objectives
• Multi-Site Coordination: Coordinate operations, maintenance, and team management across various office locations. Ensure consistency in service levels and office standards across all sites
• Cross-Location Synergies: Identify and implement synergies across different office locations to optimize costs and improve efficiency. This might include standardized contracts for services and supplies and shared best practices
• Stakeholder Engagement: Engage regularly with stakeholders in different states, including local government officials, business partners, and community leaders, to ensure the organization’s facilities management practices align with local expectations and norms
• Carry out additional duties as assigned

What to expect when you join our firm

• Hybrid working and reasonable accommodations
• Generous Holiday policies
• Paid volunteer time to step away from your desk and into the community
• Support to grow through professional development courses, tuition/qualification reimbursement and more
• Maternal/paternal leave benefits and family services
• Complimentary subscription to Headspace – the mindfulness app
• Corporate membership to ClassPass and other health and well-being benefits
• Unique employee events and programs including a 14er challenge
• Complimentary beverages, snacks and all employee Happy Hours

Must have skills 

• 10 years or more experience in facilities management, leading both soft and hard services teams
• Ideally qualifications from IFMA, FMP or CFM but not essential
• Hands-on working knowledge of all facets of facilities management including project and strategic planning, design and space building, HVAC, electrical, plumbing, etc
• Experience of operating in a multi-tenant environment would be helpful
• Ability to coach, mentor and develop staff with demonstrable experience leading and directing a multi-function teams
• Strong client relationship management background
• Understanding of landlord and tenant relationships and service charges
• Highly professional manner and strong interpersonal skills
• Excellent verbal and written communication skills and the ability to effectively communicate with all departments and senior leaders in a professional manner
• Analytical ability to gather and summarize information, find solutions to various tactical and strategic problems, and prioritize work
• Experience in managing complex FM and construction projects
• Understanding and experience in dealing with property and FM matters across all markets
• Excellent time management and organizational skills with the ability to cope under pressure and meet deadlines
• Resourceful, innovative thinking skills with excellent analytical, troubleshooting and problem-solving abilities to work and make decisions independently
• Ability to read blueprints/drawings and work effectively with various construction trades
• Strong organizational skills with the ability to prioritize and manage multiple projects simultaneously
• Strong working of MS Office; Word, Excel, Project and PowerPoint
• Travel when required and work flexible hours

Supervisory responsibilities

• Yes

Potential for growth

• Mentoring
• Leadership development programs
• Regular training
• Career development services
• Continuing education courses

Compensation information 

The base salary range for this position is $90,000-105,000. This range is estimated for this role. Actual pay may be different. This role will be posted through June 21, 2025.

You will be expected to understand the regulatory obligations of the firm, and abide by the regulated entity requirements and JHI policies applicable for your role.